Terms & Conditions
You can contact Tiaras & Co by telephone, e-mail or post.
Telephone on 07710292405 Monday to Friday 9AM to 5PM
By email to info@tiarasandco.co.uk
By post in writing to:
Tiaras & Co
The Studio, Deepside
Easton-On-The-Hill
Lincs, PE9 3PA @
Ordering:
Upon placing your order, you will be sent an order acceptance email and will keep you informed about your orders progress of your order. Once your order is packaged and dispatched we will send you an order confirmation dispatch email. We try to ensure that all orders are dispatched within 7 working days of receipt of the order. All orders are dispatched in a Tiaras & Co Presentation box.
Cancellation:
All cancellations must be made in writing (email) within 24 hours
Processing Time:
We try to ensure that all orders are dispatched within 7 working days of receipt of the order.
Methods of Payment:
Tiaras and Co accepts payments by PayPal, and all major debit and credit cards.
Delivery:
UK orders are are sent by Royal Mail Recorded delivery (Delivery approx 3-5 working days from shipping date)
Standard UK Delivery £3.95 or express delivery (1-2 working days) £6.95.
All orders require a signature on delivery.
Delivery Address:
All orders are sent to the address provided by you during checkout process so please ensure you have input the correct address as we do not cherck addresses. If items are returned due to an incorrect address postage will not be refunded.
Refunds:
Please note that no refunds will be given after your wedding/prom date.
Refunds are given at our discretion and we ask you contact us by phone or email to arrange this prior to you returning an item. All items must be returned within 14 days of receipt and we ask that you recycle the original postage bag to return the item to us to ensure they are packaged adequately to protect against damage. We cannot refund any postage costs and returns will not be accepted if not previously arranged with us either by telephone or email. Orders placed and confirmed by payment can be cancelled in writing. We advise you to use Recorded Delivery so that should the item goes missing you are able to make a claim with the carrier and ensure that the item is insured up to or over its value.
Returns & Exchanges:
Returns & exchanges accepted within14 days. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Goods must be returned to us at your own expense and you should ensure they are packaged adequately to protect against damage. We cannot refund any postage costs and ask that you recycle the original postage bag to return the item to us. We advise you to use Recorded Delivery so that should the item go missing you are able to make a claim with the carrier and ensure that the item is insured up to the value of £50.00p.
If the item you are returning is valued at more than £50.00p, we recommend you use Royal Mail Special Delivery to ensure the item is insured appropriately.Should the item go missing it is your responsibility to pursue any loss once the item has entered the postal system directly with Royal Mail.
Request to return items must be made within 3 days of receipt of the order, and the item returned within 7 days after they have been received. (This does not apply to bespoke items see below) unless found to be defective, damaged or lost in the post in accordance with the Distance Selling Regulations 2007). ALL ORDER QUERIES AND COMPLAINTS MUST BE RECEIVED IN WRITING WITHIN 24 HOURS OF DELIVERY.
Returns will not be accepted without prior agreement and an allocated returns number.
If you choose to return the item by any other than the recommended method all risk of damage or loss lies solely with yourself.
We are unable to accept earring returns for legal reasons.
If the parcel is returned because of any of the following: The wrong address was provided, the package was not claimed, the delivery agent was unable to deliver or similar if you request the parcel to be resent new postage cost will be your responsibility and no refund on the item can be given under these circumstances.
Damaged Products:
In the unlikely event that an item is damaged during the standard shipping process, please contact us with a digital photo showing the damage within 2 business days and we will arrange for a replacement to be sent.